Betting Rules

These Betting Rules explain how wagers are placed, accepted, processed and settled at Fortunica Casino. They are intended to help players in Australia understand the general conditions that apply when using betting products on the site. Please read these rules together with the site’s Terms and Conditions, Privacy Policy and Responsible Gambling information before placing a wager.

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1. General betting conditions

By opening an account, accessing the site or placing a wager, you agree to comply with these Betting Rules and any other applicable site terms. If you do not understand a rule, you should not place a wager until you have obtained clarification. Fortunica Casino may update these rules from time to time. The version displayed on the site at the time of a wager will generally apply, unless a change is required by law or relates to a correction of an obvious error.

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You must be legally permitted to participate in online gambling in your location. You are responsible for checking the laws that apply to you before using the site. Players must provide accurate, current and complete information when registering and must keep account details up to date. An account is intended for the registered account holder only. You must not allow another person to use your account, payment method or login details.

You may be asked to complete identity, age, payment or other verification checks. These checks help protect players, prevent fraud and support compliance with applicable requirements. A wager, withdrawal or account activity may be delayed or restricted while checks are being completed. Attempts to avoid, interfere with or provide false information during verification may result in action under the applicable terms.

Only one personal account should be maintained unless Fortunica Casino has expressly approved another arrangement.
You must keep your username, password and other security information confidential.
You should notify the site promptly if you suspect unauthorised access or unusual account activity.
Wagers must be placed using funds available in your account and must not be funded through unlawful means.
You must not use the site for fraud, money laundering, market manipulation or any other unlawful purpose.

2. Placing and accepting wagers

A wager is normally submitted by selecting the relevant product, market, selection or game option, entering the stake and confirming the instruction. Before confirming, you should check the event, selection, odds or displayed terms, stake and potential return. You are responsible for reviewing the details of a wager before submitting it. A confirmation message, bet slip, transaction record or similar display may be provided after submission.

A wager is not accepted merely because you have selected an option or entered a stake. It is accepted only when the site records it as accepted in its systems. The site may refuse, limit, cancel or void a wager where permitted by the applicable rules. This may occur because of a technical issue, an obvious error, suspected misuse, a market suspension, account restrictions, duplicate transactions or another valid operational or legal reason.

Displayed odds, prices, lines, payouts and other information may change before a wager is accepted. Where a price changes, you may be asked to confirm the updated terms. In some products, the applicable price or settlement value may be determined by the rules of the relevant market rather than the information first displayed. You should always check the final accepted wager record.

Technical issues and interrupted sessions

You should not assume that a wager has been accepted if the site freezes, disconnects, displays an error or fails to show a confirmation. Check your account or bet history before attempting to place the same wager again. If a transaction is duplicated or recorded incorrectly, Fortunica Casino may investigate and correct the record in accordance with these rules and applicable law. System records may be used when determining whether a wager was received and accepted.

Wager changes and cancellations

After acceptance, a wager generally cannot be changed or cancelled unless a specific feature or rule allows it. Any available cash-out, early settlement, cancellation or similar function is subject to its displayed conditions and may not always be available. A request to cancel a wager is not effective until it has been confirmed by the site. Pending requests may be affected by market changes, event status or technical conditions.

3. Results and settlement

Wagers are settled using the official result or outcome applicable to the relevant product. The source used may depend on the market, game or event. Results can be updated, corrected or reviewed if an official body changes an outcome, if an error is identified or if the original result was incomplete. The settlement rules shown for the particular product or market will apply where they provide more specific information than these general rules.

For event-based wagers, settlement may take place after the event is completed or after the relevant result is confirmed. If an event is postponed, abandoned, interrupted, rescheduled or otherwise affected, the wager may be settled under the applicable market rules. Different selections within the same event may be treated differently depending on whether the relevant part of the market was decided.

For games and other products, settlement is based on the result generated or recorded by the applicable system. If a game or transaction is interrupted, the site may review its technical records and apply the relevant product rules. A result is not necessarily invalid merely because a player experiences a connection problem after the wager has been accepted.

Errors, irregularities and void wagers

If an obvious error affects a price, result, market description, settlement or account balance, Fortunica Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Where required, affected wagers may be voided and stakes returned. An obvious error can include a clear typing, display, technical, pricing or settlement mistake that a reasonable player would recognise.

Wagers may also be voided or adjusted where there is suspected collusion, fraud, manipulation, prohibited conduct or a breach of these rules. Any action will be handled in line with the applicable Terms and Conditions and legal requirements. Account balances are not final until relevant transactions, results and checks have been completed.

Review the accepted wager record and retain it for your records.
Check the result and settlement shown in your account history.
Allow time for official results or technical reviews where an event or product requires confirmation.
Raise a concern promptly if you believe a wager has been settled incorrectly.
Provide the relevant transaction or bet reference when requesting a review, where one is available.

4. Player protection, complaints and responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose. Set a budget before you play and avoid increasing your stake because of a loss. Take regular breaks and do not gamble when affected by alcohol, medication, stress or other factors that may affect your judgement.

Fortunica Casino may provide account controls and responsible gambling tools, such as deposit limits, wagering limits, time reminders, cooling-off options or account closure requests. The availability and operation of these tools may vary. You should use the controls that suit your circumstances and contact the site through the support options shown on the website if you need assistance. Never attempt to bypass a restriction or open another account to continue gambling.

If gambling is causing concern, financial difficulty or conflict, stop playing and seek independent support from an appropriate Australian gambling-help service or health professional. Friends and family may also be able to help. If you feel unable to control your gambling, consider requesting a break or account closure before placing another wager.

Questions and complaints

If you have a question about a wager, result, transaction or account restriction, use the customer support method displayed on the site. Include clear information about the issue, such as the date, product, wager details and any reference shown in your account. Fortunica Casino may need to review account and system records before responding. Complaints are handled under the site’s applicable complaints process and may be subject to identity and security checks.

Nothing in these Betting Rules limits any rights you may have under applicable Australian consumer protection or gambling laws. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.