Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Fortunica Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular products, promotions or services.

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Fortunica Casino. They apply to your use of the website, any related mobile or digital services, your player account, and the games or other services made available through the platform. If you do not agree with these terms, you must not use the website or its services.

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You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. Fortunica Casino may ask you to confirm your age, identity, location or eligibility before allowing access to some or all services. You must provide information that is accurate, complete and current, and you must update it if your circumstances change.

You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, and you must not allow another person to access or use your account. You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your account details have been lost, disclosed or used without permission, you should take immediate steps to secure the account and contact support through the available website channels.

You must be of legal gambling age and located in a jurisdiction where the relevant services are permitted.
You must use your own details and payment methods unless an authorised alternative is expressly accepted.
You must not create more than one account unless Fortunica Casino has approved this in advance.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use automated systems, bots, software or other tools intended to interfere with the website or games.

Fortunica Casino may refuse an application, restrict access, suspend an account or close an account where it reasonably considers that a legal, security, responsible gambling or operational concern exists. Any action will be handled in accordance with applicable requirements and the circumstances of the matter.

2. Accounts, payments and wagering

You may be required to complete account verification before depositing, withdrawing or using particular services. Verification may involve requests for identification, proof of address, payment ownership, source of funds or other information reasonably needed to meet legal and security obligations. A failure to provide requested information may delay or prevent access to relevant account functions.

You should only deposit money that you can afford to lose. Before confirming a deposit, check the amount and any information shown on the payment screen. Deposits must be made using a payment method that belongs to you or that you are authorised to use. Fortunica Casino may reject, reverse or investigate transactions where ownership, legality or security cannot be reasonably established.

Available payment methods, processing arrangements, minimum or maximum amounts and any applicable charges may be shown on the website and can change from time to time. A transaction may be subject to checks by payment providers, financial institutions or other authorised parties. Fortunica Casino cannot control delays caused by a bank, payment provider, telecommunications service or other third party.

You are responsible for reviewing each wager before submitting it. A wager is generally treated as accepted when it is recorded by the relevant system. If a game, market or transaction is interrupted, incorrectly displayed or affected by a technical error, Fortunica Casino may investigate the issue and take reasonable corrective action. This may include cancelling an affected transaction where permitted by law and the applicable game rules.

Game-specific rules, including information about how a game operates, may be displayed before play. You should read those rules before placing a wager. Outcomes determined by an approved or independently tested randomised system, where applicable, will be treated as final except where there is clear evidence of an error, malfunction or other exceptional circumstance.

Withdrawals may be subject to account verification, transaction checks and any rules shown on the website. Funds may be returned to an eligible payment method or processed using another permitted method. Fortunica Casino may delay or refuse a withdrawal while it investigates suspected fraud, duplicate accounts, unlawful activity, a breach of these terms or another legitimate security concern.

3. Promotions, responsible gambling and account closure

Promotions, bonuses, rewards and promotional games may be subject to additional terms. Those terms will explain eligibility, the offer period, any qualifying activity, wagering requirements, expiry arrangements and other conditions that apply. You should read the relevant promotion terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply only to the extent of that conflict.

Fortunica Casino may withdraw, amend or cancel a promotion where required for legal, technical, commercial or security reasons. An offer must not be abused. This includes attempting to obtain an unfair advantage through multiple accounts, coordinated play, misleading information, technical manipulation or any other conduct that defeats the purpose of the promotion.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits that suit your circumstances, take regular breaks and avoid gambling when distressed, under the influence of alcohol or affected by financial pressure. Never chase losses, borrow money to gamble or gamble with funds needed for everyday living.

Use any available deposit, spending, loss, time or session controls that are suitable for you.
Consider taking a break or requesting a temporary restriction if gambling is becoming difficult to manage.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
If you feel at immediate risk, contact emergency services or an appropriate support service in your location.

You may ask to close your account or request a gambling break through the account or support channels made available on the website. A closure or restriction may affect access to games, promotions and account functions. You remain responsible for transactions or obligations incurred before the restriction takes effect, subject to applicable law.

Suspension and termination

Fortunica Casino may suspend or terminate an account where you breach these terms, provide inaccurate information, fail verification, misuse a promotion, engage in suspicious or unlawful activity, or create a risk to the platform or other users. Where appropriate, you may be informed of the reason, although information may be withheld where disclosure could compromise security, an investigation or a legal obligation.

4. Website use, liability and changes

The website and its content are provided for personal use. You must not copy, modify, distribute, sell, reverse engineer or commercially exploit any part of the website unless you have written permission or the law permits it. You must not upload harmful code, interfere with the website, attempt to gain unauthorised access, or use the platform in a way that could damage its availability, security or reputation.

Fortunica Casino aims to provide accurate and reliable information, but website content may be updated, corrected or removed without notice. The availability of games, payment methods, promotions and other features may change. Online services can be affected by maintenance, network problems, device issues, software faults or events outside reasonable control. You are responsible for using a suitable device, connection and security software.

To the extent permitted by law, Fortunica Casino is not responsible for loss caused by your failure to protect your account, inaccurate information supplied by you, misuse of the website, interruptions outside its reasonable control, or actions of third-party providers. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

These terms should be read together with the Privacy Policy, responsible gambling information, game rules, promotion terms and any other notices displayed on the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a right immediately does not mean that the right has been waived.

Fortunica Casino may update these Terms & Conditions from time to time. The latest version will be made available on the website, with the updated date or other notice where appropriate. You should review the terms regularly. Continuing to use the website after an update is published indicates acceptance of the revised terms, unless applicable law requires a different process.

Questions and complaints

If you have a question, believe there is an error, or wish to raise a complaint, please use the support or contact options displayed on the Fortunica Casino website. Provide enough information for the matter to be investigated, including relevant transaction or account details where safe to do so. Complaints will be reviewed according to the applicable process and legal requirements.

These Terms & Conditions are intended as general website terms and do not replace any mandatory legal rights or requirements that apply to you. If you are unsure about any part of the agreement, consider obtaining independent legal advice before using the services.