Privacy Policy

This Privacy Policy explains how Fortunica Casino may collect, use, store and protect information relating to players and visitors to its website. We aim to handle personal information responsibly, transparently and only for appropriate business, legal, security and service purposes. By using the website or creating an account, you acknowledge that information may be processed as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided at the time information is collected.

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Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what information is needed to meet security and legal requirements. We may collect information that you provide directly, information generated when you use your account and technical information sent by your device or browser.

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Account and contact information

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. We may also keep records of enquiries, requests and conversations with customer support so that we can respond consistently and help protect the account.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, information relating to source-of-funds or account checks, and records of verification outcomes. Verification information is handled for security, responsible operation, fraud prevention and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, gaming activity, account balances and other transaction details. Payment information may include relevant payment method details, transaction references and information supplied by payment service providers. Where possible, payment processing is completed through appropriate third-party providers, and we may not receive or store complete payment credentials.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, session times and interaction data. We may also use cookies and similar technologies to remember settings, support website functions, understand usage and help maintain security.

How and why information is used

Personal information is used for purposes connected with providing and administering the website and its services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it for an authorised reason.

Creating, operating and maintaining your player account.
Processing account activity, deposits, withdrawals and other transactions.
Verifying identity, age, account ownership and eligibility.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, account takeover and other suspicious or unlawful activity.
Protecting the website, systems, players and payment processes from security threats.
Providing customer support, responding to questions and handling complaints or requests.
Sending service messages about your account, transactions, security or important changes.
Understanding website performance and improving features, navigation, content and user experience.
Managing marketing communications where permitted and where your choices allow them.
Meeting applicable legal, regulatory, tax, accounting, dispute-resolution and responsible gambling requirements.
Establishing, exercising or defending legal rights and managing business risks.

We may use information to create internal risk or security assessments. These checks can help identify unusual activity and protect the integrity of the website. If a decision affects access to an account or service, additional information or review may be requested where appropriate.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, technology, identity verification, payment processing, customer support, security, analytics, communications, auditing or professional services. These providers should only use information for authorised services and are expected to apply suitable safeguards.

Information may also be disclosed where required or permitted for legal, security or compliance reasons, including responding to valid requests from authorised bodies, preventing harm, investigating suspected wrongdoing or protecting the rights and property of the website and its users. We do not treat personal information as a product for unrestricted sale.

Cookies, storage and information security

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for account login, navigation, session management, security and core website functions. Others may help remember preferences, measure performance, understand how features are used or support relevant communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be saved. Browser controls differ, so you should check the help information for the browser or device you use.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance and review of service providers. No website, online account or transmission method can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential, using a suitable password, securing your devices and contacting support promptly if you suspect unauthorised access or unusual account activity. We may take steps to verify your identity before discussing account information or completing certain requests.

Storage and retention

Information may be stored by us or by trusted service providers in systems located in Australia or other places where services are operated. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and lawful processing.

We retain information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may be able to request access to personal information held about you, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or object to or limit certain uses. You may also withdraw consent to marketing communications at any time. Withdrawing marketing consent will not necessarily stop service, security or legally required messages.

How to make a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@fortunica-casino.win. Please describe your request clearly and include enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect against requests made by someone else.

Some requests may be limited where information must be retained, where disclosure could affect another person’s privacy or security, or where processing is necessary for legal, fraud-prevention, dispute, responsible gambling or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the relevant reason.

Marketing preferences

You can withdraw consent to promotional marketing by using an unsubscribe option in a marketing message where available or by contacting support@fortunica-casino.win. Account, transaction, security and other essential service communications may continue because they are necessary to operate the account or provide important information.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, security practices, legal requirements or the way information is handled. The updated version will be made available on the website, and the date or relevant notice may be changed when appropriate. You should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy where permitted.