Responsible Gaming

Fortunica Casino is committed to promoting safer gambling and helping players keep gambling enjoyable, controlled and within their means. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set reasonable limits before you play, understand the risks and seek support if gambling becomes difficult to manage.

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Gamble responsibly

Responsible gambling means making informed decisions about whether, when and how much to gamble. Before opening a game or placing a bet, consider whether gambling is suitable for your circumstances. Only gamble with money you can afford to lose after essential costs such as housing, food, utilities, debts, education and other regular commitments have been covered.

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Gambling outcomes are based on chance and cannot be predicted or controlled. Past results do not influence future results, and a losing streak does not mean that a win is due. Avoid systems, strategies or claims that suggest a guaranteed result. Never chase losses by increasing your stakes or continuing to play in an attempt to recover money.

Set a spending limit before you start and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling money separate from household expenses, savings and emergency funds.
Do not borrow money, use credit irresponsibly or sell possessions to gamble.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Do not gamble to escape problems, change your mood or impress other people.
Treat gambling wins as part of the entertainment experience rather than as income.
Keep your account details secure and do not allow another person to use your account.
Review your gambling activity regularly and be honest about its effect on you.

Gambling is not suitable for everyone. If you are under the legal gambling age, do not use the service. If you are experiencing financial difficulties, mental health concerns or pressure from others to gamble, consider getting independent advice before playing. You can also choose to stop gambling altogether. Stopping is always an available and responsible choice.

Plan before you play

Decide in advance how much time and money you are prepared to spend. Do not change your plan because you have won or lost. When your limit is reached, finish the session and move on to another activity. Planning ahead can make it easier to recognise when gambling is no longer controlled.

Tools to help you stay in control

Account management tools may help you manage your gambling activity. Depending on the features available on your account, you may be able to set deposit or spending limits, use time reminders, take a temporary break or request account closure. These tools support your decisions, but they work best when used before gambling becomes difficult to control.

Deposit and spending limits

Consider setting a limit on the amount you can deposit or spend during a selected period. Choose an amount that fits comfortably within your budget and review it carefully before confirming. A limit should reflect money you can afford to lose, not money you hope to win. Do not increase a limit simply because you have lost money or want to continue playing.

Time reminders and regular breaks

Use available reminders to monitor how long you have been playing. Take regular breaks by moving away from your device and doing another activity. A break gives you time to reassess your spending, emotions and reasons for playing. If you find it difficult to stop when a reminder appears, consider taking a longer break or closing your account.

Temporary breaks and self-exclusion

If you need time away from gambling, consider requesting a temporary break. If you believe you should stop gambling, request account closure or self-exclusion through the support process available on the website. A self-exclusion request is a serious commitment. Do not attempt to open another account or use another person's account while excluded.

For help using a responsible gambling tool, use the current support channels shown on the Fortunica Casino website. Support staff may need to follow account verification and safer gambling procedures before applying a request. Never provide your account access to another person and never ask someone else to gamble on your behalf.

Protect your account

Use a strong, private password and keep your login information confidential. Review account activity and payment activity regularly. If you believe someone else has accessed your account, stop gambling and contact support through the available website channels. Account security is important, but it does not replace the need to set personal gambling limits.

Recognising gambling harm

Gambling harm can develop gradually and may affect your finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait until a problem becomes severe before seeking help. Speaking with someone early can make it easier to regain control and decide what support may be useful.

Possible warning signs include spending more time or money gambling than planned, hiding gambling from family or friends, feeling restless when trying to stop, repeatedly chasing losses, borrowing money, missing bills or using money intended for essentials. Other signs may include losing interest in usual activities, arguing with people close to you, feeling anxious or low after gambling, or gambling to escape stress and personal problems.

You often think about gambling while doing other things.
You have tried to cut back or stop but have not been able to do so.
You increase your bets to seek the same excitement or recover losses.
You continue gambling despite financial, personal or relationship problems.
You conceal deposits, losses, account activity or the amount of time spent gambling.
You rely on gambling wins to pay bills or meet everyday expenses.
You feel distressed, guilty, irritable or unable to relax because of gambling.
You miss work, study, appointments or social activities because of gambling.
You ask other people for money or make financial decisions you would not usually make.

If any of these signs feel familiar, stop and consider taking a break or closing your account. Speak openly with someone you trust and seek confidential, independent support. A financial counsellor can help with budgeting and debt concerns, while a health professional or gambling support service can assist with emotional and behavioural concerns.

If gambling is causing immediate danger, severe distress or thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in your area. Your safety is more important than any gambling account or financial loss.

Support for players, friends and family

Support is available to people who gamble and to family members, friends or others affected by someone else's gambling. You can seek advice even if you are unsure whether your gambling is a problem. Independent services can help you understand your options, prepare a plan, manage financial concerns and find ongoing support in your state or territory.

In Australia, Gambling Help Online and state and territory gambling support services provide information, counselling and practical guidance. You can also speak with your general practitioner, a qualified counsellor, a mental health professional or a financial counsellor. Search for current official Australian support information online or use the support information provided by the relevant service in your state or territory.

Friends and family can offer support without taking responsibility for another person's gambling. Encourage an honest conversation, avoid giving money to cover gambling losses and protect shared finances where appropriate. If you are concerned about someone, seek advice for yourself as well. Support should be respectful, private and focused on safety.

Fortunica Casino may identify activity that raises safer gambling concerns and may contact a player, request information, apply account restrictions or recommend a break. These steps are intended to support player welfare and comply with applicable obligations. They cannot guarantee that gambling-related harm will be prevented, so every player remains responsible for making careful decisions and using available support.

For questions about limits, breaks, self-exclusion or account closure, use the current contact and support channels shown on the Fortunica Casino website. Do not delay seeking independent help while waiting for an account request to be processed. Gambling should remain optional, affordable and enjoyable. If it no longer meets those conditions, stopping is the safest choice.